“Office Codes of Excellence”

– Tropical Property Management will return all phone calls received on our office telephone lines within 24 hours.

– Tropical Property Management will reply to all emails received with 24 hours.

– Tropical Property Management will respond to all requests for proposals within the time specified by the Invitation to Bid Letter.

– Tropical Property Management will always respond to all communications in a professional and courteous manner.

– Tropical Property Management will always notify our Clientele if there is a change in our scheduling.

– Tropical Property Management will always act in a stewardship manner of all properties placed under their responsibility and care.

– Tropical Property Management will always listen closely to each client to meet the needs as expressed.

“Infield Codes of Excellence”

– All crews will address the clients in a professional and respectful manner addressing each as by Mr. and Mrs. on last name basis only.

– All crew will pay close attention the proper maintenance of the Owners property under their care, showing great care to insure health and survivability of the landscape at all times acting in a stewardship manner of all properties placed under their responsibility and care

– Tropical Property Management will always complete the work for the day prior to leaving the account.

– All crew will arrive to the jobsite in full uniform ready to complete the task at hand in a professional and timely manner.

– All crew shall carry in the field two-way communication capable of clearly expressing any concern, which might a rise via wireless means to their direct supervisor, then to the client for immediate attention.